# Responsible Gambling Guidelines

At Winna, we are deeply committed to promoting Responsible Gaming. We aim to provide a fun and safe environment for all players, while recognizing that gambling can sometimes lead to problems for a small number of individuals.

All of our team members receive regular training on responsible gaming practices. They are well-equipped to guide players on how to manage their gaming habits and are familiar with the tools available on our platform to help prevent excessive play.

All customer-facing staff at Winna undergo annual training to stay informed about problem gambling awareness and the support tools available. Staff participation in this training is tracked and reviewed.

### Recognizing Problem Gambling

We believe gambling should be an enjoyable form of entertainment. While winning is exciting, it's important to remember that losses are part of the game. You should never bet more than you can afford to lose.

Gambling may become addictive for some, causing players to lose track of time and money. That’s why we encourage healthy play and offer tools to help you stay in control.

### Ask Yourself These Questions

If you’re concerned about your gambling behavior, these 10 questions can help you assess your risk:

1. Do you skip work or school to gamble?

2. Do you gamble to escape boredom or emotional distress?

3. When you run out of money while gambling, do you feel desperate and want to gamble again quickly?

4. Do you continue gambling until you’ve lost all your money?

5. Have you lied about how much time or money you've spent gambling?

6. Have you ever lied, borrowed, or stolen to fund your gambling?

7. Do you avoid spending your gambling money on other essentials?

8. Have you lost interest in family, friends, or hobbies?

9. After a loss, do you feel compelled to win it back immediately?

10. Have you ever felt that gambling might be a problem for you?

If you answered "yes" to several of these, you may be at risk and should consider taking action.

### Tips for Responsible Play

* Treat gambling as a leisure activity, not a way to make money.

* Never chase your losses.

* Set limits and stick to them—both time and money.

* Be honest with yourself about your gambling habits.

### Need a Break?

If you feel things are getting out of hand, you can request a self-exclusion period. This means your account will be temporarily deactivated for a set duration of your choice. Once initiated, this break cannot be undone.

To activate a cool-off period, please contact our customer support with your personal details and preferred time frame.

### Protecting Minors

If minors have access to your computer, ensure that your Winna account information, passwords, and payment details are secure and out of reach.

You can also install parental control software like NetNanny or Cyber Patrol to prevent underage access to gambling sites.

**18+ Only**  
It is strictly prohibited for individuals under 18 to register or gamble on our platform. We reserve the right to verify age at any time and suspend accounts pending satisfactory proof.

### Staff Training & Support

All customer-facing staff at Winna undergo annual training to stay informed about problem gambling awareness and the support tools available. Staff participation in this training is tracked and reviewed.

### Responsible Marketing

Winna’s marketing and communication policies are carefully designed to protect vulnerable individuals. We ensure that no promotional content is:

* Targeted at minors or individuals at risk

* Offensive, misleading, or inappropriate

* In violation of copyright or legal standards

* Harmful to the reputation of our partners or communities

### Support & Resources

Your safety and enjoyment are our top priorities. If you ever need support or just want to talk, don’t hesitate to reach out to [support@winna.com](mailto:support@winna.com)

If you or someone you care about is struggling with gambling, there are independent organizations that offer free, confidential help and guidance. These groups are not affiliated with Winna and are dedicated to supporting individuals affected by problem gambling.

### Gamblers Anonymous (GA)

A fellowship of individuals who share their experiences to help themselves and others recover from problem gambling.

* **Phone:** \+44 0207 384 3040
* **Website:** [www.gamblersanonymous.org/ga/](http://www.gamblersanonymous.org/ga/)

### Gam-Anon

Support group for friends and family members of individuals affected by compulsive gambling.

* **Phone:** \+44 08700 50 88 80